Complaints Policy & Feedback
How we receive, investigate, and resolve donor and public feedback with institutional accountability.
Last Reviewed: July 2026
Governance & Operations | One Dollar. One Child. One Future.
1. Commitment to Accountable Operations
One Dollar. One Child. One Future. welcomes feedback, constructive criticism, and formal complaints. We treat all inquiries seriously, handling them promptly, impartially, and confidentially.
2. Three-Step Dispute Resolution Procedure
- Submission: Send your complaint or concern in writing to
management@onedollaronechild.org. Please provide your contact details, a clear summary of the issue, and any relevant payment Reference IDs. - Acknowledgment & Investigation: Our team will acknowledge receipt within 48–72 hours. An operations lead will review the facts, consult relevant records or school coordinators, and investigate thoroughly.
- Written Resolution: Within 10 business days of acknowledgment, you will receive a detailed written response outlining findings, corrective actions, or decision outcomes.
3. Escalation
If you are unsatisfied with the initial operational response, your complaint may be escalated to the Board of Directors for final administrative review.
Direct Escalations Inbox: management@onedollaronechild.org
Attn: Board Operations Review